Warranty Policy
Our Commitment to Quality at Al Ardh Al Thahabeyah
At AuAl Ardh Al Thahabeyahkte, we stand behind the quality of our products. Our Warranty Policy is designed to assure you that every item you purchase is free from manufacturing defects and meets the highest standards.
Warranty Coverage
Standard Warranty: All computers and printers sold by Al Ardh Al Thahabeyah come with a standard manufacturer’s warranty. The length and terms of coverage vary depending on the product and manufacturer.
Coverage Details: The warranty typically covers manufacturing defects and hardware malfunctions but does not cover damage caused by accidents, misuse, or normal wear and tear.
Extended Warranty: For additional peace of mind, Al Ardh Al Thahabeyah offers extended warranty options on select products. These extended warranties provide additional coverage beyond the standard warranty period.
Warranty Claims
Initiating a Claim: If you experience an issue with a product during the warranty period, please contact our customer service team. We will guide you through the warranty claim process.
Required Information: Be prepared to provide your purchase order number, product serial number, and a detailed description of the issue.
Process: Once your claim is processed, we will provide instructions for returning the product for repair or replacement, depending on the manufacturer’s policy.
Limitations
The warranty does not cover:
Problems that result from external causes such as accident, abuse, or misuse.
Products with missing or altered serial numbers.
Issues related to software, services, or non-branded accessories.
Exclusions
Certain products may only have a limited warranty or may not be covered by a warranty at all. Please review the specific warranty terms for each product at the time of purchase.
Contact Us
For any questions regarding our Warranty Policy or if you need assistance with a warranty claim, please contact our customer service team at info@alardhalthahabeyah.com. We are here to ensure that your experience with Al Ardh Al Thahabeyah is seamless and satisfying.