Your Satisfaction is Our Priority
At Al Ardh Al Thahabeyah, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes a product may not be what you expected. For these situations, we offer a straightforward return and refund policy.
Return Policy
- Time Frame: Products can be returned within 30 days of the purchase date.
- Condition of Products: Items must be returned in their original condition, including all packaging, accessories, and manuals. Products that are damaged, altered, or not in their original packaging cannot be returned.
- Return Process: Please contact our customer service team to initiate a return. You will be provided with a Return Authorization Number and instructions on how to send back the product.
Refund Policy
- Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Processing Refunds: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.
- Shipping Costs: Return shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exceptions
- Some items may be ineligible for return, such as special orders or personalized items. Please check with our customer service for more details.
Need Help?
If you have any questions about your product, our Return & Refund Policy, or need assistance with a return, please contact us at info@alardhalthahabeyah.com. Our customer service team is dedicated to making your experience with AuAl Ardh Al Thahabeyahkte hassle-free and satisfying.